Logistics operations
Manage the operations of the return flow — label rules, zone pricing, SLA targets, and collection warehouses. Carrier connections have moved to Shipping integrations.
Find your carriers on the Carrier integrations page to connect and manage them.
Zone-based price matrix
Manage carriers →Carrier × zone — cost and time
Each cell shows the average label cost and delivery time (last 30 days). The cheapest carrier is auto-selected per zone.
The zone-based price matrix isn't backed by data yet.
Cost breakdown by zone
Weighted average label cost by zone.
No backend data for zone cost breakdown.
SLA targets
Target time and last-30-day actuals for every step of the return flow.
No SLA target/actual data in the backend.
Label creation rules
Decide how the label is issued and who pays when a return is approved.
For approved returns, the label is generated instantly and emailed to the customer.
Deducted from the return amount when "Customer pays" is selected.
Label template
Set the format and look of the issued label.
Print your brand logo on the label.
A packing-insert instruction is included.
Return address & warehouse management
Labels are issued to these addresses — from the customer to the collection point.
| Warehouse | Carrier | Open returns | Utilization | Status |
|---|---|---|---|---|
— No return address defined | — | — | — | Primary |
Zone delivery mode
Home pickup or branch drop-off?
No backend data for zone-based delivery mode.