Template edits are not saved to the server yet — they work in this tab and reset when you reload. Customers currently receive the default templates.
Communications
Notification templates sent to customers — one per lifecycle event, across multiple channels. Portal copy uses a warm, informal tone; the withdrawal notice stays neutral and never asks why.
Warm, friendly and informal. Address them by first name, make them feel supported — “your return is on its way”, “take care”. Withdrawal is the exception: neutral and formal, don't ask why.
Labels shown to the operator are short and imperative: “Approve”, “Create label”. Machine codes, tiers, and flags belong here — they never leak to the customer.
Templates
One template per event.
Changes don't affect live notifications until published.
No template to edit
There's no notification template source connected for this store yet (backend endpoint missing). The editor will open here once templates arrive.
Send log
Recent sends
Which template went out, on which channel, to whom, when, and with what status.
Send log isn't ready yet
There's no live source for this section yet (comms send log) — the backend endpoint is missing. As notifications go out, they'll be listed here.